Background

IfDelayed is a Swedish company that helps passengers with compensation for the delayed or canceled flights and denied boarding. The team asked Beetroot to simplify the complicated process of getting a refund and make sure it meets the GDPR requirements. 

  • Beetroot team developed a cross-platform service from scratch
  • The company also digitized the whole process of filling in and signing documents
  • The team spent 2376 hours on this project

Solution

Beetroot team developed a comprehensive cross-platform service for the smooth compensation process. The entire process of filling in and signing documents was fully digitized. Moreover, a solid communication system for guiding and navigating customers was developed.

Results

Beetroot has assisted IfDelayed with boosting their productivity in several aspects:

  • The number of compensated flights has increased over the 2019 fiscal year.
  • The convenient dashboard has allowed the IfDelayed team with increasing its problem-solving capacity. Currently, each team member and any user is able to resolve the problem with flight refunds from any device.