Dedicated Teams and Why to Build Them

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Let’s get one thing straight before we get going—we don’t like using the word “outsourcing”. There’s something outdated, mechanical and impersonal about it. “Outstaffing” is another word, a more recent one with a similar meaning. We don’t really like that one either. But then how can we describe the human interaction we facilitate, with a word that doesn’t just boil down to resources and statistics?

We prefer to talk about “Dedicated Teams” (capitalized for emphasis). We’re not wholly into labeling, but if can’t decide on some sort of label, then this article won’t be very easy to read.

How do we define a Dedicated Team?

In a nutshell, it’s your own remote team of hand-picked individuals that exists solely to work on a single company’s project or projects.

It differs from outsourcing in that within a typical outsourcing model you hire a third party with its own code of conduct, culture and structure. They take full responsibility for a pre-defined project from draft to implementation, and it’s simply understood (whether communicated or not) that the people involved will juggle multiple projects from different clients, at the same time. It’s not unheard of that someone pulls 16-hour shifts, or more, in order to satisfy the needs of two different clients.

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In a Dedicated Team model, it’s the contrary. You, as a client, take more responsibility for managing the team and their time, and in this you know they are dedicated to you. Nobody will sneak up on you and ask you to change your plans, “because X is busy with another client that day.” Your dedicated team may not be physically present in your office, but they are devoted, solely, to you.

Dedicated teams are not a new thing

You know the saying ”history repeats itself.” This is particularly true regarding hiring teams of remote people to work alongside your regular squad. It’s not unreasonable to believe that remote recruitment and building Dedicated Teams are the fruits of the modern era, looking at IT and customer care centers. In the reality, though, our ancestors found their feet in this field a long time ago.

Your dedicated team may not be physically present in your office, but they are devoted, solely, to you.

For instance, in 1868 with the surge of post-revolutionary modernization, Japan was building a new economic system. Acknowledging the lack of talented local reformers, the government invited overseas specialists to work in frames of certain projects.

Even earlier, in the 1800s, a strife for industrialization brought Russia on the same train of thought. Basically, many of their innovative projects at the time were crafted for them by British and Dutch engineers. Modern outsourcing, or Dedicated Teams, are certainly not a recent invention. We have been using external competency for a very long time—both in order to complement high-level knowledge or increase operative capacity.

Loyalty & ROI

According to research, and to be fair, common sense, employee loyalty and job satisfaction are  major contributors to a business’ ROI. From purely a hiring standpoint, it’s not cheap to run perpetual vacancies. Not to mention the brain drain.

By building loyalty, commitment and passion within your teams, you are making an active investment into higher productivity and lower turnover rates.

When building a Dedicated Team, you participate directly in interviews and pick only those candidates who express commitment and a keen interest in what you do. This approach helps building a more meaningful team relationship over time. Entrusting individuals with clear responsibilities becomes a leadership tool for achieving high efficiency.

Dedicated Teams are similar to in-house teams. They share the values, culture, and objectives of the company that hired them. This is complemented by the values and culture of the company hosting them. Finding a good match is essential. It’s redundant to point out that a client that works with a startup mentality will struggle together with a partner that built its organization in awe of the old pyramids.

Communication

In working with a Dedicated Team, you eliminate many of the managerial layers—you can talk directly to them whenever you need to. It’s not only your right, it’s also essential that you do.

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Understanding is a cornerstone for a productive cooperation. We don’t need studies to tell us that. Team members, whom you’ve worked with for a long time, eventually become friends and close allies in understanding and building the business.

Flexibility

Based on practical experience, 70% of managers have reported that flexibility in teams fosters better productivity and quality of work. Since Dedicated Teams aren’t involved in any other kind of projects, much like your own in-house team, they maintain the ability to adjust to your schedule. This enables the freedom to set comfortable times for video calls, to negotiate deadlines and receive reports on what they’re doing, to the exact minute.

By building loyalty, commitment and passion within your teams, you are making an active investment into higher productivity and lower turnover rates.

Flexibility is practical when it comes to tight scheduling issues and is ideal for unanticipated emergencies.

Cost reduction

Modern business models, like outsourcing or nearshoring, are aiming to bring production costs down to the lowest possible.

When building an external team, you reduce administrative, recruitment and retention expenses. These are aspects your partner will worry about—at local market rates. The entire support structure can probably be streamlined on your own end, since building a team usually comes bundled with everything from office management and HR, to IT support.

Final remark

A lack of personal interaction is the largest risk factor when building an external team. If you don’t have the ambition or time to actively be involved, building a dedicated team is not for you. Managing a distributed team requires wisdom in leadership and dedication—not only from the team’s side.

However, if you’re ready to communicate and bridge any physical distances, you will be rewarded with a new source of inspiration and productivity and an additional layer of business optimization.

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